IT help desk agent
Help staff with everyday Microsoft 365 and Windows questions through documented guidance, then prepare a useful issue summary when your IT provider needs to step in.
Give everyday IT questions a place to start.
Small office teams that need help with routine questions alongside their existing IT support.
Example use: An employee cannot join a Teams meeting. The agent suggests documented checks and prepares a summary if IT needs to step in.
- Guidance grounded in Microsoft documentation and approved office how-tos
- A place to ask routine Microsoft 365, Windows, and Teams questions
- Issue summaries and a defined handoff to your IT provider
- Knowledge updates within the agreed monthly service
The initial project
Configure office guidance, common questions, staff access, and the route to your IT provider. You provide who your IT provider is and how to reach them, your approved staff guidance, and who may use it.
Ongoing monthly care
We keep what it knows and its settings up to date; your plan sets the usage and how often we review it.
Try the help desk agent.
A public demonstration. Use a general IT question and leave out passwords or private business information.
You've reached the MAE-AI help desk. Tell me what's going wrong and what you see on screen, and I'll walk you through it.
Or type below. Never share passwords or private information.
Tools we set up and connect.
We don’t rebuild software you already pay for. We set it up properly, connect it to the rest of your tools, and build only what’s missing.
Office suites and AI assistants
Set up the assistant your team already licenses on your own documents, with access rules and sources.
- Microsoft 365 and Copilot
- Google Workspace and Gemini
- ChatGPT
- Claude
What it won’t do.
It won't touch your devices or accounts, and it doesn't replace your IT provider. It gives guidance and prepares the handoff. Staff should never type passwords into it.
We agree the details and the price in writing before we start, and you try everything before it goes live.