Question 1

Do you support Microsoft 365 setup and cleanup?

Accepted Answer

Yes. New tenant setup, migrating an existing one, or cleaning up a messy environment — licensing, mail flow, shared mailboxes, and identity are all part of our Microsoft 365 service, from $65 per user.

Question 2

Do you set up VoIP phones and Teams Phone?

Accepted Answer

Yes. We handle VoIP and Microsoft Teams Phone setup so calls ring wherever your team is working, on desk phones or mobile.

Question 3

We have a HIPAA or cyber-insurance requirement — can you help?

Accepted Answer

Yes. We do documented HIPAA Security Risk Assessments (from $565) and cyber-insurance readiness prep (from $295), including the security controls insurers and auditors ask about — MFA, endpoint protection, and a written security policy.

Question 4

Can you migrate us off Gmail, GoDaddy email, or another provider?

Accepted Answer

Yes. Moving off Gmail, GoDaddy Workspace, or another host into Microsoft 365 (or between clouds generally) is a standard cloud migration engagement — we do the move, you keep working.

Question 5

Should we turn on Microsoft Copilot before talking to you?

Accepted Answer

Hold off. Copilot and other AI tools work best after your permissions, data labeling, and security policy are in shape — otherwise it can surface things it shouldn't. Ask us for an AI readiness check first.

Question 6

What industries do you work with most?

Accepted Answer

Mostly HVAC and trades, law firms, dental and medical practices, real estate brokerages, nonprofits and churches, and restaurants and retail — see the Industries page for specifics on each.

Question 7

What's included in monthly monitoring vs. full managed?

Accepted Answer

Monitoring and patching alone starts at $30 per device. Full managed support, including on-site visits, starts at $105 per user. Both are month-to-month with no annual commitment.

Question 8

Do you charge for the first call?

Accepted Answer

No. The first call is a free 30-minute conversation — no pitch. If we can answer your question on the spot, we will. If it needs real work, you get a flat written quote before anything starts.

Question 9

Do you require a contract or retainer?

Accepted Answer

No. Monthly care plans are month-to-month and you can cancel anytime — you leave with your accounts, files, and admin keys. One-time projects are just that: a written quote, the work, done.

Question 10

What area do you serve?

Accepted Answer

Chesterfield County and the Richmond metro — Midlothian, Powhatan, Chester, Bon Air, and surrounding areas. Remote help reaches anywhere; on-site visits cover the metro.

Question 11

Can you manage our company phones and tablets?

Accepted Answer

Yes — mobile device management (MDM) is one of our core services. Devices get enrolled with security policy enforced, work data stays separate from personal on BYOD, and a lost or offboarded device gets locked or wiped remotely.

Question 12

What happens if our server dies or we get hit with ransomware?

Accepted Answer

That's what our disaster recovery & business continuity service is for — backups built around a stated recovery time, regular test restores (not just jobs that say "success"), ransomware-resistant isolated copies, and a written plan for what happens step by step.

Questions local owners actually ask.