A help desk that already knows how your business runs.
Your staff ask it the questions they’d otherwise bring to you — and it answers from your own documents and Microsoft’s, any hour, in plain English. When something needs hands on a computer, it hands the problem to whoever runs your IT, with the details already gathered.
Try ours — ask it an IT question
You've reached the MAE-AI help desk. Tell me what's going wrong and what you see on screen, and I'll walk you through it.
Or type below. Never share passwords or private information.
This one answers IT questions for anyone. Yours also knows your company.
What your team can ask it
About your company
- Where does the client intake form live?
- Who approves a purchase over $500?
- How do I request time off?
- What’s the process when a customer calls about a warranty?
About Microsoft 365 and Windows
- Outlook keeps asking for my password
- How do I share a folder with someone outside the company?
- My Teams microphone isn’t working
- I think I clicked a link in a phishing email
How it works
You send us your documents
The handbook, how-tos, forms, the “who to ask for what” list — whatever your staff already ask you about. We help you decide what belongs in it and what doesn’t.
We set it up and test it
A private help page for your staff, trained on those documents and connected to Microsoft’s own documentation for IT questions. We ask it your real questions before anyone else does.
Your team asks, it answers
Any hour, in plain English. Anything it can’t fix, it hands to whoever runs your IT, with a summary of the problem — and we keep it current as your documents change.
an IT help desk agent
$149/ month
Up to 25 staff · setup from $395 · month-to-month, cancel anytime
- Trained on your own documents — handbook, how-tos, who to ask for what
- IT answers looked up in Microsoft’s own documentation
- Prepares issue summaries for the agreed IT-provider handoff
- Knowledge updates within the agreed monthly allowance
Larger team? We’ll quote it. We don’t do hands-on IT work; see what the plan covers.
What it won’t do
- It only knows what’s in the documents you give it. If it isn’t written down, it says so.
- It can’t see or change your systems. It advises, looks things up, and hands off to a person.
- No passwords, and no patient or client records. It will tell staff to change a password they paste.
- Your documents are processed by our AI provider, ElevenLabs, to answer questions. We’ll walk you through what that means before anything is loaded.
Book a free 30‑minute call
Tell us what you're dealing with — no pitch. If we can answer it on the call, we will.
Or call (804) 391-0234